What does a Service and maintenance agreement cover?
Cover
Emergency repairs on warranty work installed by DLS covered for the first 12 months from installation date. The warranty does not cover damage caused by the customer due to negligence. (Please refer to Terms and Conditions)
Duration
The contract is valid for a period of twelve months and is extended automatically each year if one party does not provide a written cancellation emailed to info@doorloadingservices.co.uk at least 3 months before the end of the contract year. During the period of this contract any work required must only be carried out by DLS who will be the main and only supplier.
Repairs
Material, labour, plant, travel time and mileage will be charged at those prices prevailing at the time of delivery for repairs.If a full repair is not possible on the day, then DLS engineers will secure the industrial door/s.A quotation will then be issued for any further work/parts required if not covered under warranty.
When our office is closed any emergency calls will be transferred to one of our engineers without you having to dial another number.
Planned Maintenance
It is a legal requirement to maintain industrial doors and dock levellers.
Failure to show evidence of maintenance could mean prosecution, heavy fines or even imprisonment.
DLS will issue the customer with a service checklist and a certificate of fitness on each service.
Response Time
DLS will attend within 48 hours to all emergency call outs.
Payment
An invoice will be issued at the end of each inspection, call out or repair work to be paid within 15 days.
